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Subject:Manual trade failure with large price numbers?
Posted by:Marco Castelvecchi  New msg
 
Ignore user's posts for week month forever
When:8/12/09 (4:31) 
 
I placed a manual order to sell 2 september Cocoa futs (CCU9) at 2795.00. I set a Profit limit and Stop Loss that were nowhere near hitting. Trader68 put on 2 trades to buy 2 futs, net 4 long. It took me nearly a minute to realise something was wrong and closed the position with a $600 loss.

I have traded many other futs in the same manner and had no issue. Is there a known issue with large prices, as I can only assume that's the cause?
  
 
Subject:Manual trade failure with large price numbers?
Posted by: Trader68  Support   New msg
 
Ignore user's posts for week month forever
When:8/12/09 (10:21) 
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In response to post by Marco Castelvecchi of 8/12/09 (4:31)

I placed a manual order to sell 2 september Cocoa futs (CCU9) at 2795.00. I set a Profit limit and Stop Loss that were n...

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Hello Marco,

I apologize for your recent loss with a Manual Order placed in Trader68. We've not had any reports or issues ourselves with large price orders. By chance you did not double-click on the Manual Order screen that could have sent through the two orders? If you could please send us your Message log with Debug Messages enabled from the Tools menu under Options I will gladly look into your problem further.

Thanks,
Trader68 Support
  
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