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Subject:All orders were cancelled by Signal Generator!
Posted by:Zhanghe Yin  New msg
 
Ignore user's posts for week month forever
When:8/17/09 (15:56) 
 
Dear T68 friends,

Recently I subscribed a C2 system, but I got unexpcted problems with the orders send out by the system (from C2). If I read the records inside of C2, there are say 6 filled orders, but what I got filled are only one or two orders. This kind of things happens every single day until last Thursday, I got no orders filled, none, but the system inside of C2 shows 7 filled orders. The messages from T68 log file show that all the orders from the signal generator (i.e. the C2 system) were cancelled. I contacted the system provider, being told that they use the "CSV file via BasketTrader". They will look into the problem. I'm wondering mayby some experienced T68 and IB/TWS users can provide useful hints to solve this problem. Or any suggestions regarding which autotrade software can handle "BasketTrader" tyoe of orders instead of using T68.

Any help is appreciated!

Yin
  
 
Subject:All orders were cancelled by Signal Generator!
Posted by: Trader68  Support   New msg
 
Ignore user's posts for week month forever
When:8/17/09 (16:11) 
Systems:
 

In response to post by Zhanghe Yin of 8/17/09 (15:56)

Dear T68 friends,

Recently I subscribed a C2 system, but I got unexpcted problems with the orders send out by t...

See entire

Hello Yin,

I apologize for any problems you've been encountering using Trader68 and Collective2. While I am not very familiar with "BasketTrader" it sounds like a typical signal generator application and the problem more resides either with the way Collective2 sends the signals to us OR the way Trader68 handles the signals that we receive. To better answer either of those questions, we will need to see your Message log with Debug Messages enabled which can be turned on in the Tools menu under Options. You can then email the log to support@trader68.com and I will be more than happy to research more into the issue.

Thanks,
Trader68 Support
  
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