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Forum: Trader68 Support Forum

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3/04/13 (10:30)Nd Support6Market On Open Orders
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5/21/12 (9:18)Nd Support3Trader68 installation problems
5/08/12 (10:21)Nd Support12Asset settings problems
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5/02/12 (5:31)Gonzaga Gimenez2losing orders
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Subject:T68 missed cancelled signals from C2?
Posted by:WARREN SMITH ( C2 Score: 7)  New msg
 
Ignore user's posts for week month forever
When:4/06/11 (5:28) 
Systems:
 
The signals from C2 were:
"STO 2 GBPUSD at market Filled: 1.62928 at 4/6/11 4:31 ET
BTC 2 GBPUSD at limit 1.62660 Cancelled 4/6/11 4:37 ET
BTC 2 GBPUSD at limit 1.62800 Cancelled 4/6/11 4:42 ET
BTC 2 GBPUSD at limit 1.62810 Cancelled 4/6/11 4:44 ET
BTC 2 GBPUSD at limit 1.62815 Cancelled 4/6/11 4:46 ET
BTC 2 GBPUSD at limit 1.62825 Filled: 1.62835 at 4/6/11 4:52 ET"

At 04/06/2011 4:53:43 AM Trader68 thought C2 was still in market:
"Warning 04/06/2011 4:53:43 AM Forex Special Portfolio: GBP.USD: Currently out of market while signal generator is in market for symbol GBPUSD. Position may be moved from another portfolio or can be entered manually. However, no action being taken since new positions are not entered without signal identification."

T68 could have put me long many times over by not cancelling the BTC limit orders. I cancelled them manually. I have turned Trader68 autotrading off until I find out what happened.
  
 
Subject:T68 missed cancelled signals from C2?
Posted by: Trader68  Support   New msg
 
Ignore user's posts for week month forever
When:4/06/11 (10:24) 
Systems:
 

In response to post by WARREN SMITH of 4/06/11 (5:28)

The signals from C2 were:
"STO 2 GBPUSD at market Filled: 1.62928 at 4/6/11 4:31 ET
BTC 2 GBPUSD at limit 1.62660 Cancelled 4/6/11 4:37 ET ...

See entire

Hello Warren,

Trader68 doesn't cancel orders unless it has received duplicate order closures. Typically orders are canceled from the system developer (Collective2) or they are declined by the broker (Interactive Brokers). If you would like us to investigate into the problem further simply email us your Message log with Debug Messages included and we will be more than happy to explain exactly what happened.

The message you posted from 4:53:43 AM is contradictory to what you are trying to explain as according to "The signals from C2 were" that you have listed Collective2 should have been out of the position, but we detected that we were out and Collective2 was still in the position. So it sounds as though you were either A) Never in the original position to begin with or B) exited the STO prematurely.

None the less, the Message log will tell the real story. You can email it to support@trader68.com.

Thanks,
Steve
  
 
Subject:T68 missed cancelled signals from C2?
Posted by:WARREN SMITH ( C2 Score: 7)  New msg
 
Ignore user's posts for week month forever
When:4/08/11 (9:50) 
Systems:
 

In response to post by ND Support of 4/06/11 (10:24)

Hello Warren,

Trader68 doesn't cancel orders unless it has received duplicate order closures. Typically orders are canceled from the system developer (Collective2) or they are declined by the broker (Interactive Brokers). If you would like us to investigate into the problem further simply email us your Message log with Debug Messages included and we will be more than happy to explain exactly what happened....

See entire

Everything seems to be working OK now.
Thanks for the support!
  
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