Turned on my computer yesterday morning (3/19) to find my email inbox full of emails from C2 including the correct number of “Latest trade signals” and thousands of “Auto stop loss” notices. I currently trade signals from three vendors and all of these messages pertained to one vendor. My trading is FOREX and my account is set to trade 22 minilots per signal. Looking at my autotrade screen, autosync was enabled and all looked well. A check of the open positions screen showed the same order pairs as my “latest trade signals” emails: SELL 22 CHF/JPY, SELL 22 EUR/JPY, SELL 22 GBP/JPY. The limit and stop listings were a bit different: BUY 22 CHF/JPY, BUY 30 EUR/JPY, BUY 30 GBP/JPY. A check of my OEC brokerage account confirmed the above.

In checking the prices of the pairs mentioned above, I had a little time to decide on how to handle this. I am aware that there is no phone number to call to report problems to C2 and a quick search for “contact Collective 2” on Google revealed “bug reports” at the address that follows. My first email to C2 at productdevelopment@collective2.com was sent at 7:42 CDT telling them about the great number of emails and the difference in the number of pairs that were sold, and those that were to be bought, and that this needs to be fixed. My decision was to wait until I heard from C2—surely this would be taken care of quickly. In the meantime, I called my broker and asked if they could change the numbers in the buy orders. They told me that only C2 could do that. I looked for more information on C2 as to what to do in a situation like this, and didn’t find any. I contacted the signal vendor and asked if anyone else had reported a similar problem—he said “no.”

The market moved a bit more and the buy orders were executed. I now had 8 minilots each of EUR/JPY and GBP/JPY. Not sure but think I manually, through the broker sold these for a combined loss of $148.67 + C2 fees. At about the same time, the vendor decided to reverse his position. Manually placing an order, as I found out, stops autosync, and orders are not automatically placed. I restored autosync after looking at the buy orders in the new email of “latest trade signals” and now was long 22 CHF/JPY,22 EUR/JPY, 22 GBP/JPY BUT: the limit and stops were for 22 CHF/JPY, 30 EUR/JPY, AND 30 GBP/JPY. Decided to try to change these sell numbers myself at my brokerage website. Could change the numbers but they would not be accepted.

The market was moving the right way, so I tried to delete the sell orders on the broker website. This could be done but they would soon reappear. The only way to stop this was to manually enter the orders (at the broker website) which turns off autosync. This was fine but what if one of my other vendors issued trade orders or the current vendor changed his order?

Hadn’t heard from C2 so sent off another email at 12:01 CDT asking if the problem was resolved. Every few minutes, I’d refresh the signal vendor’s information to be sure he had issued no changes. Waited for more than 2 more hours and decided to send an email to info@collective2.com at 14:25 CDT telling them that maybe I’d sent the preceding emails to the wrong address and asking them to look into the problem. Received an automatic reply with my case number 11585, stating “We are going to answer your question FAST. But wait…” How true…. Included in this document was a link for reporting a PRICE fill problem but nothing about the NUMBER of lots. Thought that now I had the right people contacted, surely I’d be hearing from them soon……..

Waited until 5:36 CDT, then sent the following: “I have just enabled autotrade again” (meaning autosync) “and the same thing is happening—it sends sell orders to my broker for 30 minilots even though I have only 22 minilots.” “It isn’t working and this is the fourth email I’ve sent.” “I have received only one automatic reply, telling me that my problem will be handled quickly.” “Can someone please tell me what is happening??”
…..Evidently not….

I kept watching the vendor’s signal for changes for a couple of more hours and finally sold out for a small profit. This morning, I notice the trade is still open and the value is at least four times what I sold out for.

MY email trash shows I deleted 3034 emails yesterday (about 10 that weren’t from C2) and when I left the C2 website last night autosync was off and it still shows off this morning….BUT….I have autotraded with one of my other vendors this morning (everything looks ok) AND…at 9:12 A.M., more than 24 hours after my first request for assistance, I still have received no reply from the C2 help team.

I DO have some contingency suggestions that might apply to situations where the C2 system may have been compromised but will withhold these until I find if anyone there is conscious.