How to fill out a trouble ticket

"There was a problem with a trade on Collective2. Collective2 made a mistake. What should I do?"

Because often C2 uses a market simulation to determine trade prices, it's possible we'll make an error. If you feel we've made a mistake in one of your trades, please fill out a trouble ticket and a member of our Customer Service Team will try to fix the problem quickly. You'll see a little "ticket" icon next to each trade or signal in your system. Click the ticket beside the trade that has the problem: